Steve Tamayo, Owner and President of Asia Pacific Catering Services and Restaurants Inc., walks around during events catered by his Company. He checks if the plates are clean, if the coffee’s hot and the chafing dishes warm. He feels that he owes this to their clients, to make their events memorable through excellent food and best in class service. As their Company grows, he knew that he needed his Leadership Team to share this mission and to be empowered as his partners in leading the Company forward.
When the Green BOX Learning Solutions Team met Mr. Tamayo and the Top Leaders of Asia Pacific Catering Services and Restaurants Inc, they said that they want to be a Team that values each other and the Company, that shows concern for its members (“may malasakit”), that listens and communicates openly, appreciates each other’s efforts and believes in each other’s abilities. They felt that this is the kind of Team they need to be to if they are to effectively implement the organizational changes that growth demands and to respond to employees’ need for direction and confidence under the stress that is sure to come with growth and development.
To begin addressing these issues, Green BOX designed and facilitated a Trust Building Workshop participated in by all of the Company’s managers. In one and a half days, the participants established a common understanding of what trust is; they identified, described and agreed on behaviors that will build trust; practiced these behaviors and planned and committed to a course of action that will maintain and grow trust within the Leadership Team. The Company’s top leaders were present during the entire workshop, listening, participating in the activities and sharing their insights along with the heads of the different departments (Kitchen, Warehouse, Accounting, Sales and marketing, Corporate Office and Admin, Purchasing).
During the activities, the participants worked together in getting tasks done; they got to know each other’s working styles, values and needs and they collaborated on working principles that will be included in their Team’s norms. Green BOX facilitated the processing that came after each activity when participants reflected on how they worked together, identified strengths and areas for improvement and formulated individual and team commitment statements that can increase trust, openness and eventually, effectiveness as a Team. At the end of the workshop, the Team was able to agree on and commit to an action plan and a list of five trust building behaviors that they will practice and monitor.
As with all Team Interventions, sustaining the effectiveness of the workshop depends on how well changes in attitude and behavior are practiced and supported when the team members are back in the workplace. As part of its consulting process, Green BOX provided complete documentation of the workshop, recommendations for follow through activities as well as tools and references. Knowing how committed and driven the Leaders of Tamayo’s Catering are, the confidence in this Leadership Team’s success is high.