You’ve got a Green Box Mail!

Filipinos are known for their warmth and hospitality. This should make Customer Service a cinch but how can the caring and concerned attitude be shown through non-face-to-face interactions with internal and external customers? Communications provider, PhilCom wanted their Sales employees to demonstrate customer orientation and effective service even through e-mail and The Green BOX Learning Solutions Team was there to assist them as designer and facilitator of “EFFECTIVE SALES COMMUNICATION TRAINING.”

Sales Comm 01

Using a simple but powerful model of Message, Medium and Measures, the PhilCom Sales Team analyzed real life e-mail. By comparing their responses against standards and principles, they were able to identify points for improvement and rewrite clearer, more professional and customer pleasing email communication. The learning experience was rounded out with the module on Artful Listening where they gained a new, learning-oriented approach to this most important but commonly underrated and badly-practiced skill.

Sales Comm 02

At the end of the training, PhilCom Sales Professionals went through a practical skill assessment and wrote his/her own responses to actual customer inquiries. By applying the guidelines they learned, the PhilCom Sales Team ensured that they can seamlessly transfer their experiences and skill they gained to the workplace. In the end, the customers and the business win again.

Finding our “Happiness” @ Coca-Cola Far East Limited

TGBLS found its “happiness” when it partnered with Coca Cola Far East Limited (CCFEL)  last August 1st when it facilitated a workshop on Effective Business Email (EBE) at the Bonifacio Global City.

EBE Participant Manual

EBE Participant Manual

(L-R) Toni, Marga, Carl and Sheila

(L-R) Toni (TGBLS Facilitator), Marga, Carl and Sheila

There was a high level of engagement from the participants and resource-wise, everyone was ready with their own laptops (very timely and what we exactly need to carry out the workshop activities).

EBE - CCFEL Participants

EBE – CCFEL Participants (L-R) Sheila, Juvy, Maria and Royce

EBE- CCFEL Participants

EBE- CCFEL Participants (L-R) Marga, Carl, Sheila and Juvy

TGBLS is grateful for the support of CCFEL Project Team composed of Sheridan Simbulan,  Matt Trotter, and Kirsten Co. We look forward to collaborating with your team again.

(L-R) Sheila, Juvy, Maria, Trina Llona (TGBLS Learning Consultant), Royce, Sheridan Simbulan ( CCFEL Service Center Manager, GBS HR – Pacific)

(L-R) Sheila, Juvy, Maria, Trina Llona (TGBLS Learning Consultant), Royce, Sheridan Simbulan ( CCFEL Service Center Manager, GBS HR – Pacific)

(L-R) Sheila, Juvy, Maria, Toni Cielo (TGBLS Learning Consultant(, Royce and Sheridan Simbulan (Service Center Manager for GBS HR - Pacific)

(L-R) Sheila, Juvy, Maria, Toni Cielo (TGBLS Learning Consultant(, Royce and Sheridan Simbulan (Service Center Manager for GBS HR – Pacific)

What we eat for breakfast — Feedback!

Our hearts were filled with gratefulness when we received 2 formal testimonials from our participants in our “Building SMART Goals” workshop held last June 26th and 27th at New Port and Eastwood City sites for our Client, Eastwood Property Holdings, Inc (EPHI).

IMG_6645

Pau is the lady standing at the center.

Ms. Pau Pesayco, is one of our Eastwood City site participants and was regarded as one of the most engaged participants in the session. She currently works under Corporate Communications of  EPHI.

Pau surprised us with her comments:

“It is truly a different experience participating in a seminar held by experts in the given field. There is a sense of confidence the trainer is able to project that assures those in training that there is substance to what they are learning. It was beyond doubt a fruitful and enjoyable experience working with Green Box Learning Solutions.”

The other testimonial came from no less than the Training Head of EPHI who was responsible in letting us into this collaboration, Ms.Katrina Paradina.  Kat manages country-wide T&D operations for EPHI, managing a team of Training Specialists and an Associate. Her team is currently running their Power-Up 2013 series intended for their Support Teams in EPHI with the aim of providing them with learning opportunities enhancing both their personal and work effectiveness.

(L-R) Ms. Katrina Llona (TGBLS Consultant), Ms. Katrina Paradina (EPHI Training Head) and Ms. Toni Cielo (TGBLS Consultant)

(L-R) Ms. Katrina Llona (TGBLS Consultant), Ms. Katrina Paradina (EPHI Training Head) and Ms. Toni Cielo (TGBLS Consultant)

Kat has these generous words for us:

“The program was remarkable from the design to its facilitation.  The learning consultants were committed in delivering a learning activity that would best suit the participants’ needs. They gave a comprehensive learning seminar with a lot of practical tips on how to create SMART goals which the participants deemed relevant to their respective tasks. As a training practitioner, I learned a lot not only on the aspect of setting goals but as well as on how to conduct a meaningful learning activity. I think I found the best learning partner with Green Box Learning Solutions.”

These testimonials will serve as our reminder to move further — produce not just a better job but to aim for greatness. While we will certainly count years to achieve this, we are most fulfilled for now that the goal we have set sometime July last year is now in the flesh and is slowly transforming  the unthinkable into the possible.