You’ve got a Green Box Mail!

Filipinos are known for their warmth and hospitality. This should make Customer Service a cinch but how can the caring and concerned attitude be shown through non-face-to-face interactions with internal and external customers? Communications provider, PhilCom wanted their Sales employees to demonstrate customer orientation and effective service even through e-mail and The Green BOX Learning Solutions Team was there to assist them as designer and facilitator of “EFFECTIVE SALES COMMUNICATION TRAINING.”

Sales Comm 01

Using a simple but powerful model of Message, Medium and Measures, the PhilCom Sales Team analyzed real life e-mail. By comparing their responses against standards and principles, they were able to identify points for improvement and rewrite clearer, more professional and customer pleasing email communication. The learning experience was rounded out with the module on Artful Listening where they gained a new, learning-oriented approach to this most important but commonly underrated and badly-practiced skill.

Sales Comm 02

At the end of the training, PhilCom Sales Professionals went through a practical skill assessment and wrote his/her own responses to actual customer inquiries. By applying the guidelines they learned, the PhilCom Sales Team ensured that they can seamlessly transfer their experiences and skill they gained to the workplace. In the end, the customers and the business win again.

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Strategic Planning helps ensure an “All Systems Go for 2014”!

Wishing everyone a happy and productive 2014!

Most organizations have engaged in their strategic planning session as early as the 3rd or 4th quarter of last year to ensure a smooth transition of their business initiatives ending in 2013 to the next. One client we know which started early in their planning process is Philippine Global Communications, Inc. (Philcom).

Philippine Global Communications, Inc. (Philcom) is a leading telecom company founded by RCA (Radio Corporation of America) in 1924.  Now, more than 80 years later, the Company is still enabling Clients to harness the power and convenience of the internet to manage their businesses and serve their customers.

Strat Plan Collage

By September of last year, Philcom’s goals as a company have been defined and the targets have been set for 2014.  To succeed in reaching these goals, the Company needed to align the efforts of all its Departments within the entire organization.           Enabling them was The Green Box Learning Solutions Team who facilitated a workshop for Philcom’s Top Leaders to transform their strategic goals into concrete business plans that will help them guide, monitor and measure the success of their respective departments’ actions throughout the year.

What is Strategic Planning? 

Strategic Planning is the process of clarifying the overall purpose and defining the desired outcomes of an organization. It includes establishing realistic goals and objectives aligned with that purpose and formulating long term strategies for reaching these goals.

Why Strategic Planning?

A company’s resources (money, people, time, materials and equipment, technology, etc.) are limited and the organization itself is composed of units and sub-units whose efforts are specific and specialized.  The Strategic Plan ensures that all these efforts are coordinated to achieve the overall objectives given the resources available.

Strat Plan Collage 2

How Now? 

TGBLS guided Philcom’s Top Leaders as they assessed their departments’  internal and external environments and capacities.  In teams, guided by their strategic direction for 2014, Philcom Leaders formulated their departmental strategies alongside with identifying areas of support which they will require from other groups. Philcom started right when it decided to engage in a strategic planning workshop with The Green Box Learning Solutions Team. There is no doubt that it’s going to be an all systems go for Philcom this 2014!

You too can start right alongside your team and your entire organization. For your Strategic Planning requirements, call us at +632 986 4226 today or send us an email at inquiry@thegreenboxlearningsolutions.com. With The Green Box Learning Solutions, we help build organizational excellence.