Finding New Customers and Keeping Existing Ones Happy
When we discovered that our current home’s second floor had termites, I immediately called the pest control company who treated our old house. The technician who came looked capable, informed us of what he was going to do and why and, afterwards, made sure we knew what to do to avoid re-infestation.
That was 10 years ago. We are now living in the south, 2 hours away. There were ads for local exterminators posted on our village’s bulletin board but I wanted that same company, that same technician if possible. That one transaction years ago has made me a loyal customer.
Representatives from the member associations of the Philippine Federation of Pest Management Operators’ Association, Inc.(PFPMOA, Inc.) learned how to build valuable customer loyalty when The Green Box Learning Solutions Team presented “Finding New Customers and Keeping Existing Ones Happy” last November 2013. This event was part of PFPMOA’s 2nd National Convention in Cebu last November 14-15 at the Sarrosa International Hotel, wherein they hosted various learning tracks focusing on the latest industry trends and practices in the Pest Management Industry.
Expert speakers in-country and outside were invited, and we are honored and happy to have been part of PFPMOA’s historic milestone. In a 2-hr targeted session, The Green Box Learning Solutions Team shared latest research and best practices on Customer Engagement. It was a short but sweet interaction among 160+ delegates from the North to the South of the country plus guests from other ASEAN countries.
The Philippine Federation of Pest Management Operators’ Association, Inc. (PFPMOA) is an umbrella organization of a 6-member association which seeks to unify all professional pest management associations in the country. Part of its mission is to uplift and institutionalize high industry standards and practices in urban pest management. Its member associations are the following:
a. Philippine Association of Professional Fumigators, Inc. (PAPFI)
b. Pest Control Association of the Philippines, Inc. (PCAP)
c. Pest Exterminator Association of the Philippines, Inc. (PEAP)
d. South Luzon Pest Management Operators Association, Inc. (SLPMOAP)
e. North Central Luzon Pest Management Operators Association, Inc. (NCLPMOAI)
f. Pest Control Association of Visayas (PCAV)
Our many thanks to Mr. Ulysses S. Dagan, PFPMOA President, Mr. Joselito U. Aquino, Over-all Chairman, Ms. Evangeline Alonzo, Ms. Emilie Paulate, Mr. Victor Young and Mr. Elmer Baradas for the warm accommodations.