Customer Engagement brings TGBLS to Cebu!

Finding New Customers and Keeping Existing Ones Happy

When we discovered that our current home’s second floor had termites, I immediately called the pest control company who treated our old house. The technician who came looked capable, informed us of what he was going to do and why and, afterwards, made sure we knew what to do to avoid re-infestation.

That was 10 years ago. We are now living in the south, 2 hours away. There were ads for local exterminators posted on our village’s bulletin board but I wanted that same company, that same technician if possible. That one transaction years ago has made me a loyal customer.

Representatives from the member associations of the Philippine Federation of Pest Management Operators’ Association, Inc.(PFPMOA, Inc.) learned how to build valuable customer loyalty when The Green Box Learning Solutions Team presented “Finding New Customers and Keeping Existing Ones Happy” last November 2013. This event was part of PFPMOA’s 2nd National Convention in Cebu last November 14-15 at the Sarrosa International Hotel, wherein they hosted various learning tracks focusing on the latest industry trends and practices in the Pest Management Industry.

TGBLS PFPMOA

Expert speakers in-country and outside were invited, and we are honored and happy to have been part of PFPMOA’s historic milestone. In a 2-hr targeted session, The Green Box Learning Solutions Team shared latest research and best practices on Customer Engagement. It was a short but sweet interaction among 160+ delegates from the North to the South of the country plus guests from other ASEAN countries.

The Philippine Federation of Pest Management Operators’ Association, Inc. (PFPMOA) is an umbrella organization of a 6-member association which seeks to unify all professional pest management associations in the country. Part of its mission is to uplift and institutionalize high industry standards and practices in urban pest management. Its member associations are the following:

a. Philippine Association of Professional Fumigators, Inc. (PAPFI)

b. Pest Control Association of the Philippines, Inc. (PCAP)

c. Pest Exterminator Association of the Philippines, Inc. (PEAP)

d. South Luzon Pest Management Operators Association, Inc. (SLPMOAP)

e. North Central Luzon Pest Management Operators Association, Inc. (NCLPMOAI)

f. Pest Control Association of Visayas (PCAV)

Our many thanks to Mr. Ulysses S. Dagan, PFPMOA President, Mr. Joselito U. Aquino, Over-all Chairman, Ms. Evangeline Alonzo, Ms. Emilie Paulate, Mr. Victor Young and Mr. Elmer Baradas for the warm accommodations.

Interfacing with Customers Talk for PFPMOA and PCAP

TGBLS delivered a talk on “Interfacing with Customers” before an audience of close to 170 Service Technicians from different Pest Control Vendors country-wide last July 24th at the Auditorium of the DCIEC Building, NIA Compound, EDSA, QC. The Skills Enhancement event targets to improve knowledge and skills of Service Technicians both on the job and on their personal wellness. The affair was hosted by PCAP or Pest Control Association of the Philippines, which is part of the umbrella organization – the Philippine Federation of Pest Management Operators’ Association, Inc.(PFPMOA). This is the first formal gathering of Service Technicians this 2013.

Interfacing with Customers Talk by TGBLS

“Interfacing with Customers” Talk by TGBLS with a captive audience of close to 170 Service Technicians representing Pest Control Vendors in the country

TGBLS was invited to deliver a 2-hour talk on “Interfacing with Customers”, a key component in ensuring success for the Service Technicians who carry their company badge during their actual service delivery with their Clients. It is the 2nd time that TGBLS partnered with PFPMOA this year, the first was just a few weeks before this event (Team Effectiveness Workshop, also featured in this blog). The participants were engaged and openly participated in the activity. They freely shared their own personal experiences, both as service providers and as recipients of service during the plenary discussions.

Audience during the TGBLS talk on "Interfacing with Customers"

Audience during the TGBLS talk on “Interfacing with Customers”

Special thanks to Mr. Jessy Aquino, Charter President of the Federation and Training Coordinator and Board of Director of PAPFI or the Philippine Association of Professional Fumigators, Inc., Ms. Emy Paulate, Vice President, PCAP, Mr. Elmer Baradas, President of ENTOM, Mr. Vic Young, Secretary, PAPFI and Mr. Uly Dagan, President , PFPMOA. 

(L-R) Mr. Vic Young (Sec. of PAPFI), Toni Cielo (TGBLS Facilitator))

(L-R) Mr. Vic Young (Sec. of PAPFI), Toni Cielo (TGBLS Learning Consultant)

(L-R) Mr. Elmer Baradas (Preseident of ENTOM), Toni Cielo

(L-R) Mr. Elmer Baradas (Preseident of ENTOM), Toni Cielo (TGBLS Learning Consultant)

What we eat for breakfast — Feedback!

Our hearts were filled with gratefulness when we received 2 formal testimonials from our participants in our “Building SMART Goals” workshop held last June 26th and 27th at New Port and Eastwood City sites for our Client, Eastwood Property Holdings, Inc (EPHI).

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Pau is the lady standing at the center.

Ms. Pau Pesayco, is one of our Eastwood City site participants and was regarded as one of the most engaged participants in the session. She currently works under Corporate Communications of  EPHI.

Pau surprised us with her comments:

“It is truly a different experience participating in a seminar held by experts in the given field. There is a sense of confidence the trainer is able to project that assures those in training that there is substance to what they are learning. It was beyond doubt a fruitful and enjoyable experience working with Green Box Learning Solutions.”

The other testimonial came from no less than the Training Head of EPHI who was responsible in letting us into this collaboration, Ms.Katrina Paradina.  Kat manages country-wide T&D operations for EPHI, managing a team of Training Specialists and an Associate. Her team is currently running their Power-Up 2013 series intended for their Support Teams in EPHI with the aim of providing them with learning opportunities enhancing both their personal and work effectiveness.

(L-R) Ms. Katrina Llona (TGBLS Consultant), Ms. Katrina Paradina (EPHI Training Head) and Ms. Toni Cielo (TGBLS Consultant)

(L-R) Ms. Katrina Llona (TGBLS Consultant), Ms. Katrina Paradina (EPHI Training Head) and Ms. Toni Cielo (TGBLS Consultant)

Kat has these generous words for us:

“The program was remarkable from the design to its facilitation.  The learning consultants were committed in delivering a learning activity that would best suit the participants’ needs. They gave a comprehensive learning seminar with a lot of practical tips on how to create SMART goals which the participants deemed relevant to their respective tasks. As a training practitioner, I learned a lot not only on the aspect of setting goals but as well as on how to conduct a meaningful learning activity. I think I found the best learning partner with Green Box Learning Solutions.”

These testimonials will serve as our reminder to move further — produce not just a better job but to aim for greatness. While we will certainly count years to achieve this, we are most fulfilled for now that the goal we have set sometime July last year is now in the flesh and is slowly transforming  the unthinkable into the possible.