Strengthening Teams Thru Trust-Building Workshop

Steve Tamayo, Owner and President of Asia Pacific Catering Services and Restaurants Inc., walks around during events catered by his Company. He checks if the plates are clean, if the coffee’s hot and the chafing dishes warm. He feels that he owes this to their clients, to make their events memorable through excellent food and best in class service. As their Company grows, he knew that he needed his Leadership Team to share this mission and to be empowered as his partners in leading the Company forward.

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When the Green BOX Learning Solutions Team met Mr. Tamayo and the Top Leaders of Asia Pacific Catering Services and Restaurants Inc, they said that they want to be a Team that values each other and the Company, that shows concern for its members (“may malasakit”), that listens and communicates openly, appreciates each other’s efforts and believes in each other’s abilities. They felt that this is the kind of Team they need to be to if they are to effectively implement the organizational changes that growth demands and to respond to employees’ need for direction and confidence under the stress that is sure to come with growth and development.

The Team

To begin addressing these issues, Green BOX designed and facilitated a Trust Building Workshop participated in by all of the Company’s managers. In one and a half days, the participants established a common understanding of what trust is; they identified, described and agreed on behaviors that will build trust; practiced these behaviors and planned and committed to a course of action that will maintain and grow trust within the Leadership Team. The Company’s top leaders were present during the entire workshop, listening, participating in the activities and sharing their insights along with the heads of the different departments (Kitchen, Warehouse, Accounting, Sales and marketing, Corporate Office and Admin, Purchasing).

Action Planning_Albert's Group

During the activities, the participants worked together in getting tasks done; they got to know each other’s working styles, values and needs and they collaborated on working principles that will be included in their Team’s norms. Green BOX facilitated the processing that came after each activity when participants reflected on how they worked together, identified strengths and areas for improvement and formulated individual and team commitment statements that can increase trust, openness and eventually, effectiveness as a Team. At the end of the workshop, the Team was able to agree on and commit to an action plan and a list of five trust building behaviors that they will practice and monitor.

Outdoor Sharing

Trust Walk

As with all Team Interventions, sustaining the effectiveness of the workshop depends on how well changes in attitude and behavior are practiced and supported when the team members are back in the workplace. As part of its consulting process, Green BOX provided complete documentation of the workshop, recommendations for follow through activities as well as tools and references. Knowing how committed and driven the Leaders of Tamayo’s Catering are, the confidence in this Leadership Team’s success is high.

 

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You’ve got a Green Box Mail!

Filipinos are known for their warmth and hospitality. This should make Customer Service a cinch but how can the caring and concerned attitude be shown through non-face-to-face interactions with internal and external customers? Communications provider, PhilCom wanted their Sales employees to demonstrate customer orientation and effective service even through e-mail and The Green BOX Learning Solutions Team was there to assist them as designer and facilitator of “EFFECTIVE SALES COMMUNICATION TRAINING.”

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Using a simple but powerful model of Message, Medium and Measures, the PhilCom Sales Team analyzed real life e-mail. By comparing their responses against standards and principles, they were able to identify points for improvement and rewrite clearer, more professional and customer pleasing email communication. The learning experience was rounded out with the module on Artful Listening where they gained a new, learning-oriented approach to this most important but commonly underrated and badly-practiced skill.

Sales Comm 02

At the end of the training, PhilCom Sales Professionals went through a practical skill assessment and wrote his/her own responses to actual customer inquiries. By applying the guidelines they learned, the PhilCom Sales Team ensured that they can seamlessly transfer their experiences and skill they gained to the workplace. In the end, the customers and the business win again.

Customer Engagement brings TGBLS to Cebu!

Finding New Customers and Keeping Existing Ones Happy

When we discovered that our current home’s second floor had termites, I immediately called the pest control company who treated our old house. The technician who came looked capable, informed us of what he was going to do and why and, afterwards, made sure we knew what to do to avoid re-infestation.

That was 10 years ago. We are now living in the south, 2 hours away. There were ads for local exterminators posted on our village’s bulletin board but I wanted that same company, that same technician if possible. That one transaction years ago has made me a loyal customer.

Representatives from the member associations of the Philippine Federation of Pest Management Operators’ Association, Inc.(PFPMOA, Inc.) learned how to build valuable customer loyalty when The Green Box Learning Solutions Team presented “Finding New Customers and Keeping Existing Ones Happy” last November 2013. This event was part of PFPMOA’s 2nd National Convention in Cebu last November 14-15 at the Sarrosa International Hotel, wherein they hosted various learning tracks focusing on the latest industry trends and practices in the Pest Management Industry.

TGBLS PFPMOA

Expert speakers in-country and outside were invited, and we are honored and happy to have been part of PFPMOA’s historic milestone. In a 2-hr targeted session, The Green Box Learning Solutions Team shared latest research and best practices on Customer Engagement. It was a short but sweet interaction among 160+ delegates from the North to the South of the country plus guests from other ASEAN countries.

The Philippine Federation of Pest Management Operators’ Association, Inc. (PFPMOA) is an umbrella organization of a 6-member association which seeks to unify all professional pest management associations in the country. Part of its mission is to uplift and institutionalize high industry standards and practices in urban pest management. Its member associations are the following:

a. Philippine Association of Professional Fumigators, Inc. (PAPFI)

b. Pest Control Association of the Philippines, Inc. (PCAP)

c. Pest Exterminator Association of the Philippines, Inc. (PEAP)

d. South Luzon Pest Management Operators Association, Inc. (SLPMOAP)

e. North Central Luzon Pest Management Operators Association, Inc. (NCLPMOAI)

f. Pest Control Association of Visayas (PCAV)

Our many thanks to Mr. Ulysses S. Dagan, PFPMOA President, Mr. Joselito U. Aquino, Over-all Chairman, Ms. Evangeline Alonzo, Ms. Emilie Paulate, Mr. Victor Young and Mr. Elmer Baradas for the warm accommodations.

Strategic Planning helps ensure an “All Systems Go for 2014”!

Wishing everyone a happy and productive 2014!

Most organizations have engaged in their strategic planning session as early as the 3rd or 4th quarter of last year to ensure a smooth transition of their business initiatives ending in 2013 to the next. One client we know which started early in their planning process is Philippine Global Communications, Inc. (Philcom).

Philippine Global Communications, Inc. (Philcom) is a leading telecom company founded by RCA (Radio Corporation of America) in 1924.  Now, more than 80 years later, the Company is still enabling Clients to harness the power and convenience of the internet to manage their businesses and serve their customers.

Strat Plan Collage

By September of last year, Philcom’s goals as a company have been defined and the targets have been set for 2014.  To succeed in reaching these goals, the Company needed to align the efforts of all its Departments within the entire organization.           Enabling them was The Green Box Learning Solutions Team who facilitated a workshop for Philcom’s Top Leaders to transform their strategic goals into concrete business plans that will help them guide, monitor and measure the success of their respective departments’ actions throughout the year.

What is Strategic Planning? 

Strategic Planning is the process of clarifying the overall purpose and defining the desired outcomes of an organization. It includes establishing realistic goals and objectives aligned with that purpose and formulating long term strategies for reaching these goals.

Why Strategic Planning?

A company’s resources (money, people, time, materials and equipment, technology, etc.) are limited and the organization itself is composed of units and sub-units whose efforts are specific and specialized.  The Strategic Plan ensures that all these efforts are coordinated to achieve the overall objectives given the resources available.

Strat Plan Collage 2

How Now? 

TGBLS guided Philcom’s Top Leaders as they assessed their departments’  internal and external environments and capacities.  In teams, guided by their strategic direction for 2014, Philcom Leaders formulated their departmental strategies alongside with identifying areas of support which they will require from other groups. Philcom started right when it decided to engage in a strategic planning workshop with The Green Box Learning Solutions Team. There is no doubt that it’s going to be an all systems go for Philcom this 2014!

You too can start right alongside your team and your entire organization. For your Strategic Planning requirements, call us at +632 986 4226 today or send us an email at inquiry@thegreenboxlearningsolutions.com. With The Green Box Learning Solutions, we help build organizational excellence. 

Finding our “Happiness” @ Coca-Cola Far East Limited

TGBLS found its “happiness” when it partnered with Coca Cola Far East Limited (CCFEL)  last August 1st when it facilitated a workshop on Effective Business Email (EBE) at the Bonifacio Global City.

EBE Participant Manual

EBE Participant Manual

(L-R) Toni, Marga, Carl and Sheila

(L-R) Toni (TGBLS Facilitator), Marga, Carl and Sheila

There was a high level of engagement from the participants and resource-wise, everyone was ready with their own laptops (very timely and what we exactly need to carry out the workshop activities).

EBE - CCFEL Participants

EBE – CCFEL Participants (L-R) Sheila, Juvy, Maria and Royce

EBE- CCFEL Participants

EBE- CCFEL Participants (L-R) Marga, Carl, Sheila and Juvy

TGBLS is grateful for the support of CCFEL Project Team composed of Sheridan Simbulan,  Matt Trotter, and Kirsten Co. We look forward to collaborating with your team again.

(L-R) Sheila, Juvy, Maria, Trina Llona (TGBLS Learning Consultant), Royce, Sheridan Simbulan ( CCFEL Service Center Manager, GBS HR – Pacific)

(L-R) Sheila, Juvy, Maria, Trina Llona (TGBLS Learning Consultant), Royce, Sheridan Simbulan ( CCFEL Service Center Manager, GBS HR – Pacific)

(L-R) Sheila, Juvy, Maria, Toni Cielo (TGBLS Learning Consultant(, Royce and Sheridan Simbulan (Service Center Manager for GBS HR - Pacific)

(L-R) Sheila, Juvy, Maria, Toni Cielo (TGBLS Learning Consultant(, Royce and Sheridan Simbulan (Service Center Manager for GBS HR – Pacific)

Interfacing with Customers Talk for PFPMOA and PCAP

TGBLS delivered a talk on “Interfacing with Customers” before an audience of close to 170 Service Technicians from different Pest Control Vendors country-wide last July 24th at the Auditorium of the DCIEC Building, NIA Compound, EDSA, QC. The Skills Enhancement event targets to improve knowledge and skills of Service Technicians both on the job and on their personal wellness. The affair was hosted by PCAP or Pest Control Association of the Philippines, which is part of the umbrella organization – the Philippine Federation of Pest Management Operators’ Association, Inc.(PFPMOA). This is the first formal gathering of Service Technicians this 2013.

Interfacing with Customers Talk by TGBLS

“Interfacing with Customers” Talk by TGBLS with a captive audience of close to 170 Service Technicians representing Pest Control Vendors in the country

TGBLS was invited to deliver a 2-hour talk on “Interfacing with Customers”, a key component in ensuring success for the Service Technicians who carry their company badge during their actual service delivery with their Clients. It is the 2nd time that TGBLS partnered with PFPMOA this year, the first was just a few weeks before this event (Team Effectiveness Workshop, also featured in this blog). The participants were engaged and openly participated in the activity. They freely shared their own personal experiences, both as service providers and as recipients of service during the plenary discussions.

Audience during the TGBLS talk on "Interfacing with Customers"

Audience during the TGBLS talk on “Interfacing with Customers”

Special thanks to Mr. Jessy Aquino, Charter President of the Federation and Training Coordinator and Board of Director of PAPFI or the Philippine Association of Professional Fumigators, Inc., Ms. Emy Paulate, Vice President, PCAP, Mr. Elmer Baradas, President of ENTOM, Mr. Vic Young, Secretary, PAPFI and Mr. Uly Dagan, President , PFPMOA. 

(L-R) Mr. Vic Young (Sec. of PAPFI), Toni Cielo (TGBLS Facilitator))

(L-R) Mr. Vic Young (Sec. of PAPFI), Toni Cielo (TGBLS Learning Consultant)

(L-R) Mr. Elmer Baradas (Preseident of ENTOM), Toni Cielo

(L-R) Mr. Elmer Baradas (Preseident of ENTOM), Toni Cielo (TGBLS Learning Consultant)

What we eat for breakfast — Feedback!

Our hearts were filled with gratefulness when we received 2 formal testimonials from our participants in our “Building SMART Goals” workshop held last June 26th and 27th at New Port and Eastwood City sites for our Client, Eastwood Property Holdings, Inc (EPHI).

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Pau is the lady standing at the center.

Ms. Pau Pesayco, is one of our Eastwood City site participants and was regarded as one of the most engaged participants in the session. She currently works under Corporate Communications of  EPHI.

Pau surprised us with her comments:

“It is truly a different experience participating in a seminar held by experts in the given field. There is a sense of confidence the trainer is able to project that assures those in training that there is substance to what they are learning. It was beyond doubt a fruitful and enjoyable experience working with Green Box Learning Solutions.”

The other testimonial came from no less than the Training Head of EPHI who was responsible in letting us into this collaboration, Ms.Katrina Paradina.  Kat manages country-wide T&D operations for EPHI, managing a team of Training Specialists and an Associate. Her team is currently running their Power-Up 2013 series intended for their Support Teams in EPHI with the aim of providing them with learning opportunities enhancing both their personal and work effectiveness.

(L-R) Ms. Katrina Llona (TGBLS Consultant), Ms. Katrina Paradina (EPHI Training Head) and Ms. Toni Cielo (TGBLS Consultant)

(L-R) Ms. Katrina Llona (TGBLS Consultant), Ms. Katrina Paradina (EPHI Training Head) and Ms. Toni Cielo (TGBLS Consultant)

Kat has these generous words for us:

“The program was remarkable from the design to its facilitation.  The learning consultants were committed in delivering a learning activity that would best suit the participants’ needs. They gave a comprehensive learning seminar with a lot of practical tips on how to create SMART goals which the participants deemed relevant to their respective tasks. As a training practitioner, I learned a lot not only on the aspect of setting goals but as well as on how to conduct a meaningful learning activity. I think I found the best learning partner with Green Box Learning Solutions.”

These testimonials will serve as our reminder to move further — produce not just a better job but to aim for greatness. While we will certainly count years to achieve this, we are most fulfilled for now that the goal we have set sometime July last year is now in the flesh and is slowly transforming  the unthinkable into the possible.

Keeping an eye on your SMART Goals

We are grateful to the Training Team headed by Ms. Katrina Paradina of Eastwood Property Holdings, Inc (EPHI)  for inviting us to conduct a workshop on ” Building SMART Goals” held last June 26 and 27 in their New Port and Eastwood sites. The sessions were part of the Power-up 2013 initiative of the T&D of EPHI intended for their Support Teams.

Congratulations EPHI and continue to sharpen your SMART Goals!

(L-R) Ms. Katrina Llona (TGBLS Consultant), Ms. Katrina Paradina (EPHI Training Head) and Ms. Toni Cielo (TGBLS Consultant)

(L-R) Ms. Katrina Llona (TGBLS Consultant), Ms. Katrina Paradina (EPHI Training Head) and Ms. Toni Cielo (TGBLS Consultant)

 

New Port Batch in action last June 26, 2013

New Port Batch in action last June 26, 2013

Eastwood Batch in Action - July 27, 2013

Eastwood Batch in Action – June 27, 2013

 

Class photo - EPHI Eastwood batch

Class photo – EPHI Eastwood batch

Class Photo - New Port Batch

Class Photo – EPHI New Port Batch

 

 

An Afternoon of High Flyers

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It was a burst of sunshine having been invited as a resource team given the topic of Team Effectiveness in the monthly seminar event of the Philippine Federation of Pest Management Operators’ Associations Inc. held last July 3, 2013 at the NIA Compound, EDSA. Our team was invited by Mr. Jessy Aquino, Charter President of the Federation and Training Coordinator and Board Director of PAPFI or the Philippine Association of Professional Fumigators, Inc. He is also the owner of SSPEX Sanitation Systems.

Our team was requested to deliver a 2-hour interactive session covering owners, managers and employees of Pest Control Companies in the country. We have not delivered team dynamics in a nut and bolt type, so at first, we felt challenged. It wasn’t long when we found and decided on the best design we feel most apt for the occasion.

Our activity was entitled High Flyers with the objective of building individual paper airplanes and setting them for launch collectively as a team to reach a marked area in the room but the catch is — the paper gliders should not touch the ground. Any fallen planes will mean a penalty for the group. The participants close to 50 heads were mostly shocked on how they will proceed with the activity. 2 groups were formed and were given time to plan the launch.Every minute which passed in the planning phase, frantic faces appeared and more clarifications were raised. The expected outcome is for the 2 groups to collaborate, one group will launch the gliders on one side of the room, while the other team catches them in the opposite end.

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IMG_6772What was the result? What we expected came true. Sadly, the 2 teams did not collaborate. Although there was an attempt made by a few leaders of one team to reach out to the other team’s leader but it was perceived as a “spying activity”. Unfortunately, the attempt did not solidify and another strategy of non collaboration was tested. Both teams used the “launch and catch the planes” meaning, after they have thrown their paper planes, they ran as fast as they could to catch them. In this technique, there were 2 successful cases of planes thrown and caught by the owners, one from each group.

Too often, people when formed in groups would feel they need to work exclusively within their teams and are inclined to decline from thinking outside of their autopilot modes to reach out to the another team to collaborate. Some people, by default would always fall into the trap of competing, staying true to the survival of the fittest concept, and totally throwing out the idea of synergy. What’s worse is when an invite to work together is extended, it will most likely be seen as a ploy to outwit their team.

Perhaps if the two teams worked as allies, the cost of the fallen planes would have diminished or could have been kept to a minimum. We hope the idea of collaboration and openness to shift paradigms were good A-HA moments for our participants.

How do we keep flying in our teams? How do we continue to shed our old habits or ways of thinking to allow for more cooperation and partnerships? Let me leave these questions to you as you reflect on your own personal experiences when working in your own teams.

Let’s keep flying everyone!

Inspire Others with your Gifts. Learn more, Be more.

Learn more, Be more Ad 2Whether your gift is in leading people, or in running operations, writing articles or stories, speaking before an audience, interpreting data and numbers, or caring for your customers  – – your gifts can only be meaningful if shared with others at an optimal level.

The Green BOX Learning Solutions, Inc. can help further strengthen your skills and abilities, your team’s efficiency, and your organization’s effectiveness through our instructor-led training programs, e-learning products and organizational development services.

Acknowledge your gifts today and begin your journey towards inspiring others.

Photo credit: http://www.weekendnotes.com.au